Air Ticketing

Our Responsibilities & Duties

• Assist passengers with booking and reserving flights
• Handle check-in procedures and verify passenger identification
• Provide information about flight schedules, fares, and regulations
• Resolve customer inquiries and complaints related to reservations and travel
• Issue boarding passes and seat assignments
• Assist with luggage tagging and ensure compliance with baggage regulations
• Inform passengers of flight cancellations, delays, or changes
• Coordinate with other airport staff to ensure smooth operations
• Assist unaccompanied minors and passengers with disabilities
• Process ticket exchanges, refunds, and upgrades
• Ensure compliance with airline, FAA, and TSA regulations
• Maintain knowledge of airport layout and services to provide accurate directions
• Operate computer systems for ticketing and reservations
• Prepare daily reports and handle financial transactions
• Ensure up-to-date knowledge of airline policies and procedures